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Franco Plata
Franco Plata

Why Can 39;t I Download Genshin Impact

Why Can't I Download Genshin Impact?

Genshin Impact is a free-to-play open-world action RPG that has taken the gaming world by storm. It features stunning anime-style graphics, a vast fantasy world to explore, a diverse cast of characters with unique abilities, and an engaging combat system that uses elemental magic and character-switching.

why can 39;t i download genshin impact

However, not everyone can enjoy this amazing game without some issues. Many players have reported problems with downloading Genshin Impact, such as slow download speed, insufficient storage space error, game files download error, or even unable to start the download at all.

What causes these issues and how can you fix them? In this article, we will explain some of the common reasons why you can't download Genshin Impact and provide some effective solutions that will help you get into the game as soon as possible.

How to Fix Genshin Impact Download Issues

Check Your Internet Connection

One of the most obvious reasons why you can't download Genshin Impact is that your internet connection is unstable or slow. Genshin Impact is a large game that requires a lot of bandwidth and data to download, so you need a reliable and fast internet connection to do so.

To check your internet connection, you can use online tools such as Speedtest or to measure your download speed and ping. Ideally, you want a download speed of at least 5 Mbps and a ping of less than 100 ms for a smooth download process.

If your internet connection is below these standards, you can try some of these methods to improve it:

  • Restart your router or modem by unplugging it from the power source for a few seconds and plugging it back in.

  • Move closer to your router or use a wired connection instead of Wi-Fi.

  • Avoid using other devices or applications that consume a lot of bandwidth, such as streaming videos, downloading files, or playing online games.

  • Contact your internet service provider for technical support or upgrade your plan if necessary.

Pause and Resume the Download

Another simple but effective solution that many players have reported is pausing and resuming the download via the launcher. This can help you boost your download speed by reconnecting to a different server that might be less congested or closer to your location To pause and resume the download, you can follow these steps:

  • Open the Genshin Impact launcher and click on the pause button at the bottom right corner of the screen.

  • Wait for a few seconds and then click on the resume button at the same spot.

  • Repeat this process until you see an increase in your download speed.

You can also try changing the download speed limit in the launcher settings by clicking on the gear icon at the top right corner of the screen and adjusting the slider to a higher value.

Turn Off Antivirus, Firewall or Windows Defender

Sometimes, your antivirus, firewall or Windows Defender programs can interfere with the download process by blocking or slowing down the connection to the game server. This can cause errors or delays in downloading Genshin Impact.

To prevent this from happening, you can try turning off these programs temporarily while you download the game. However, make sure to turn them back on after you finish downloading and installing the game to protect your PC from potential threats.

To turn off your antivirus, firewall or Windows Defender programs, you can follow these general steps:

  • Find the icon of your antivirus, firewall or Windows Defender program in the system tray at the bottom right corner of your screen and right-click on it.

  • Select the option to disable or turn off the program for a certain period of time or until you restart your PC.

  • If prompted, confirm your choice and enter your password if required.

Note that the exact steps may vary depending on the program you are using. You can also check the official website of your program for more detailed instructions.

Delete Corrupted Game Files

Another possible reason why you can't download Genshin Impact is that some of the game files are corrupted or incomplete. This can happen due to various factors, such as power outage, network interruption, or disk error. These corrupted files can prevent the download from completing or cause errors during installation.

To fix this issue, you need to delete any corrupted or incomplete game files and restart the download from scratch. To do this, you can follow these steps:

  • Open File Explorer and navigate to the folder where you downloaded Genshin Impact. The default location is C:\Program Files\Genshin Impact.

  • Look for any files that have a .tmp extension or a size of 0 KB and delete them. These are usually the corrupted or incomplete files that need to be removed.

  • Empty your recycle bin and restart your PC.

  • Open the Genshin Impact launcher and start the download again.

Manually Download Game Files

If none of the above methods work for you, you can try manually downloading the game files from an external source and installing them manually. This can bypass some of the issues that might occur with the launcher or the game server.

To manually download and install Genshin Impact, you can follow these steps:

  • Go to this link and download the zip file that contains all the game files. The file size is about 12 GB, so make sure you have enough space on your PC and a stable internet connection.

  • Extract the zip file to a folder of your choice using a program like WinRAR or 7-Zip.

  • Open the extracted folder and run the setup.exe file as administrator. Follow the instructions on the screen to install Genshin Impact on your PC.

  • Launch Genshin Impact from your desktop shortcut or start menu and enjoy!

Use Google DNS

The last method that we will suggest is changing your DNS settings to use Google DNS instead of your default DNS. DNS stands for Domain Name System, which is a system that translates domain names (such as into IP addresses (such as that computers can understand. Sometimes, your default DNS might be slow, outdated, or blocked by your internet service provider, which can affect your connection to the game server.

To change your DNS settings to use Google DNS, which is faster and more reliable than most default DNS servers, you can follow these steps:

  • Open Control Panel and click on Network and Internet.

  • Click on Network and Sharing Center and then click on Change adapter settings on the left side of the window.

  • Right-click on your active network connection (such as Wi-Fi or Ethernet) and select Properties.

  • Select Internet Protocol Version 4 (TCP/IPv4) and click on Properties.Click on Use the following DNS server addresses and enter for Preferred DNS server and for Alternate DNS server. These are the IP addresses of Google DNS servers.

  • Click on OK and close all the windows.

  • Restart your PC and try downloading Genshin Impact again.

How to Enjoy Genshin Impact on Your PC

Check Your System Requirements

Before you start playing Genshin Impact on your PC, you need to make sure that your system meets the minimum or recommended requirements for the game. Otherwise, you might experience lag, crashes, or other performance issues that can ruin your gaming experience.

Here are the system requirements for Genshin Impact according to the official website:

Minimum Requirements

Recommended Requirements

OS: Windows 7 SP1 64-bit, Windows 8.1 64-bit, or Windows 10 64-bit

OS: Windows 10 64-bit

CPU: Intel Core i5 or equivalent

CPU: Intel Core i7 or equivalent


RAM: 16 GB

GPU: NVIDIA GeForce GT 1030 or higher

GPU: NVIDIA GeForce RTX 1060 6 GB or higher

DirectX: Version 11

DirectX: Version 11

Storage: 30 GB of available space

Storage: 30 GB of available space (SSD recommended)

To check your system specifications, you can follow these steps:

  • Open Control Panel and click on System and Security.

  • Click on System and view your basic information, such as OS, CPU, RAM, and system type.Open Device Manager and expand the Display adapters category to view your GPU model.

  • Open File Explorer and right-click on your main drive (usually C:) and select Properties to view your available storage space.

If your system does not meet the minimum requirements, you might want to upgrade your hardware or play Genshin Impact on a different device, such as a smartphone or a console. If your system meets or exceeds the recommended requirements, you can enjoy Genshin Impact on your PC with optimal performance and graphics.

Adjust Your Graphics Settings

Another way to improve your gaming experience on Genshin Impact is to adjust your graphics settings according to your preferences and system capabilities. You can customize various aspects of the game's visuals, such as resolution, frame rate, render quality, anti-aliasing, shadows, textures, and more.

To access and change your graphics settings, you can follow these steps:

  • Launch Genshin Impact and click on the menu icon at the top left corner of the screen.

  • Select Settings and then click on Graphics.

Choose between Fastest, Fast, Default, High, or Custom for your overall graphics quality. You can also adjust each individual se


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